Terms and Conditions

1. About these terms

These terms apply when you use the Glowth Mindset website, book a session or programme, or use our free and paid resources. Please read them before you book. By booking or paying, you agree to them.

Nothing in these terms takes away any rights you have under the consumer law of the country where you live.

2. Who we are

Glowth Mindset is a career coaching business based in Dubai Internet City, Dubai, United Arab Emirates. Licence number: 1479504.

You can contact us at hello@glowthmindset.com.

3. Our services

• Career Strategy Session: one 60-minute private session online, focused on one agreed priority, with a follow-up note.
• Private 1:1 coaching programmes: The Next Chapter and Job Search Strategy (six sessions each) and Interview Confidence (four sessions). Each includes a pre-coaching questionnaire and worksheets, and Job Search Strategy also includes a job search tracker.
• Free introductory call: a 15-minute call before you book a programme, so we can check it’s the right fit.
• Group coaching: not open yet. Joining the waitlist doesn’t commit you to anything.
• Digital products: paid downloads, such as workbooks or templates, when we offer them on Stan Store.
• Free resources: the Before You Quit guide, the Career Wheel and the articles on The Edit. When you get a free guide, you can also tick a box to join The Glowth Letter. You can unsubscribe at any time.

What each service includes is described on its page on our website and on Stan Store.

4. What coaching is, and what it isn’t

Coaching helps you think clearly, make decisions and act on them. The decisions you make, and their results, are yours.

Coaching is not therapy, counselling or medical advice, and it is not legal, financial, tax or immigration advice. If you need that kind of support, please speak to a qualified professional.

This is coaching, not recruitment. We don’t represent candidates or put anyone forward for roles. No one can honestly promise you a job, an interview, a promotion or a pay rise, and we don’t.

If you are going through a crisis or feel at risk, please contact your local emergency services or a qualified health professional straight away.

5. Booking and payment

Sessions and programmes are booked and paid for through our Stan Store page. Prices are shown there in US dollars, and you pay in full when you book. Stan Store and its payment providers process your payment, and their own terms also apply to the checkout.

Programmes are booked after a free introductory call, once we’ve agreed that the programme is right for you.

We may change our prices, but a change never affects a session or programme you have already paid for.

6. Sessions and programmes

Sessions take place online on Google Meet. Programme sessions last 60 minutes.

After you book a programme, we send you the pre-coaching questionnaire and agree your session times together.

The Next Chapter and Job Search Strategy sessions are used within 12 weeks of your first session, at a pace that suits you. Interview Confidence sessions are used within 8 weeks of your first session, usually planned around your interview dates.

Sessions not used within that time expire. If illness or another serious situation makes that impossible, tell us and we will agree a fair extension.

Please arrive on time. If you are late, the session still ends at the agreed time. If you haven’t joined after 15 minutes and we haven’t heard from you, the session counts as missed.

7. Rescheduling

• You can move a session free of charge if you tell us at least 48 hours before it starts.
• With less than 48 hours’ notice, or if you miss a session, it counts as used.
• To reschedule, email hello@glowthmindset.com.
• If we need to move a session, we will tell you as early as possible and offer you a new time.

8. Cancellations and refunds

Career Strategy Session and private coaching programmes

• All bookings are non-refundable. That includes any sessions you decide not to use.
• If something serious changes in your life, contact us and we will agree a fair way forward, such as pausing your programme.

Digital products

• All sales of digital products are final, and we don’t refund them once you’ve bought them.
• You get your download straight away. By buying, you agree to that and accept that you lose any right to cancel.
• If a file is faulty or isn’t what the product page described, email hello@glowthmindset.com and we’ll fix it or send you a working copy. If we can’t, we’ll refund you.

Free resources and introductory calls

These are free, so there is nothing to refund. If you can’t make your introductory call, please let us know so we can offer the time to someone else.

If we cancel

If we have to cancel a session or programme and can’t offer you a suitable new time, we refund everything you have paid for sessions you haven’t had.

How refunds are paid

Refunds go back to your original payment method through Stan Store. Your bank may take a few more days to show them.

9. Your part

To get the most from coaching, we ask you to give accurate information, complete the questionnaire before your first session, come prepared, and tell us if something isn’t working for you.

10. Confidentiality

What you share in coaching is confidential. We don’t share it with your employer or anyone else without your permission, unless the law requires it or we believe someone is at serious risk of harm.

Sessions are not recorded unless we both agree in advance.

Our Privacy Policy explains how we handle your personal information.

11. Our materials

The questionnaires, worksheets, trackers, guides and other materials we provide, including digital products you buy, are for your own personal use. Please don’t copy, share or sell them. The content of this website belongs to Glowth Mindset and may not be reused without our permission.

12. Our website and free tools

The articles, guides and tools on our website, including the Career Wheel, are general information to help you reflect. They are not personal advice and don’t replace professional support.

Our website links to other sites, such as Stan Store and social media. We are not responsible for their content or how they work.

13. Our responsibility to you

We take care to provide our services with skill and attention. If something goes wrong, please tell us and we will try to put it right.

Our total responsibility to you for any session, programme or product is limited to the amount you paid for it. We are not responsible for losses that weren’t foreseeable, or for decisions you make based on coaching.

Nothing in these terms limits responsibility that cannot be limited by law.

14. Changes to these terms

We may update these terms from time to time. The version that applies to you is the one in place when you booked or bought.

15. Law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If you live elsewhere, you also keep any protections the consumer law of your country gives you.

If you have a complaint, please contact hello@glowthmindset.com first. We aim to resolve concerns quickly and fairly.

16. Contact

Glowth Mindset, Dubai Internet City, Dubai, United Arab Emirates. Email: hello@glowthmindset.com